The Danish Windmill is seeking applicants for Visitor Services Associate position(s) to assist in the day-to-day operations of the museum facilities and gift shop. As a living history museum, the Danish Windmill is one of the largest tourist destinations in Iowa, fielding visitors from around the country and all over the world. Meet new and interesting people every day, become an educator of rich Iowa history, and assist guests in getting as much as possible out of their visits to our state. Join our team today and experience the profound sense of pride and fulfillment of working for a small, nonprofit museum that has long stood as a symbol of rural Iowa’s Danish heritage. Apply today and join the front lines of Iowa’s buzzing tourism industry as we continue to preserve, teach, and celebrate Danish-American history and culture. Don’t miss this one-in-a-MILL-ion opportunity!
Position Title: Visitor Services Associate
Position Classification: Part-time, Non- Exempt
Wages: Wages/hour depending on experience
Job Summary: Provide excellent customer service to all guests of Danish Windmill. Facilitate point of sale transactions including; admissions, memberships, merchandise purchasing, pricing and stocking. Orient guests to touring options, and daily museum events and community activities.
Specific Duties: • Prepare and sell retail merchandise, general admission tickets and museum memberships to visitors • Actively greet customers, assist with guest needs and suggest ideas for making the most of their visit. • Process sales transactions using Point of Sale software, etc. • Perform daily drawer reconciliations and record daily cash receipts. • Perform brief orientation to the museum and its facilities to guests. • Assist guests with all inquiries and provide information about the museum, special events and daily activities. • Assist Welcome Center associate with collection of visitor surveys. • Perform housekeeping activities according to Procedures Manuals (stocking & pricing merchandise, vacuuming, dusting, mopping, wiping counters and trash removal, etc.). • Ensure merchandise and promotional displays are neat, clean, correct, and stocked. • Coordinate deposits, change order requests, petty cash bank and internal controls with the Manager • Assist with upkeep of the Visitor Center by reporting any concerns to the proper department regarding shared spaces. • Other duties as assigned.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Consistent attendance is an essential function of the position. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Skills: • Prior retail experience recommended but not required • Outgoing, friendly and cooperative spirit is required • Proven dependability and organizational skills, as well as attention to detail and time management skills required • Demonstrated excellent communication (verbal and written) and customer service skills required • Computer skills required, including experience with Microsoft Office products (Outlook, Word and Excel). • Experience with Point of Sale or other retail sales software strongly preferred • Basic knowledge of operating a cash register and making change • Able to read and interpret documents such as safety rules, operating instructions and procedures manuals. • Able to work successfully under pressure and maintain a positive and professional attitude while handling multiple tasks. • Able to perform physical tasks such as climb stairs and a ladder, retrieve boxes from storage shelving, lift up to 30 pounds, and ability to stand for extended periods of time • Ability to learn general and specific information about the museum’s sites, facilities and programs and monitor the website for upcoming events and activities • Must be able to pass a criminal background check.
Hours: All part-time employees are expected to work shifts between regular business hours of 9AM to 5PM including some weekends and around major holidays. Occasional evenings may be required during organization or community events. Set scheduling available.
Benefits: • Work a set schedule with most evenings off in a friendly and fun environment • Meet new and interesting people every day as an ambassador of Elk Horn • Work with people of all ages from children to senior citizens via tours and educational programming • Pride of working for a small nonprofit museum • Become involved in organizational and community events • Endless opportunities for development of skills and on-the-job experience in high demand across career paths • Potential eligibility for an IRA retirement plan • Potential eligibility for federal student loan forgiveness in accordance with the Public Service Loan Forgiveness (PSLF) program.
To Apply: Please submit your resume and application to email@example.com. This position will remain open until filled. Submissions will be reviewed starting September 1.
The Danish Windmill is an equal opportunity employer. The Danish Windmill does not discriminate in employment with regards to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.
For more information, visit www.Danishwindmill.com/careers.
Po Box 245, 4038 Main St.
Elk Horn, Iowa 51531